Shipping Policy

At Tail-Joy, we are committed to delivering your orders safely and on time. Please read our shipping terms carefully.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
  • If we experience high order volumes, shipments may be delayed by a few days. Customers will be notified of any significant delays.

2. Shipping Methods & Delivery Times

  • We offer standard and express shipping options at checkout.
  • Estimated delivery times:
    • Standard Shipping: 7–15 business days
    • Express Shipping: 3–7 business days
  • Delivery times are estimates and may vary depending on destination, customs clearance, and carrier delays.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your order weight, size, and delivery location.
  • From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Please allow up to 48 hours for tracking information to update.

5. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.
  • Tail-Joy is not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

6. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees, import duties, or local taxes.
  • These charges are the responsibility of the customer and vary by country.

7. Lost, Stolen, or Damaged Packages

  • Tail-Joy is not responsible for lost or stolen packages once they are marked delivered by the carrier.
  • If your package arrives damaged, please contact us within 7 days of delivery with photos, and we will assist you in filing a claim or arranging a replacement.

8. Delays Beyond Our Control

  • Tail-Joy is not responsible for shipping delays caused by natural disasters, strikes, customs clearance, or carrier issues.
  • We will always do our best to assist and keep you updated if delays occur.

9. Contact Us

If you have any questions about shipping, please contact us at:
📧 support@tail-joy.com