Return and refund policy

At Tail-Joy, your satisfaction is our top priority. If you are not fully happy with your purchase, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.
• To be eligible, the item must be unused, in its original condition, and in the original packaging.
• Certain items (such as personalized or final-sale products) may not be eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer (unless the item arrived damaged or incorrect).

Exchanges

• If you need to exchange an item for a different size, color, or style, please contact our customer care team before sending it back.
• Exchanges are processed once the original item is returned.

Damaged or Incorrect Items

• If you receive a damaged or wrong item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

How to Start a Return

To initiate a return or refund request, please contact us at:
📧 refund.team@tail-joy.com

Please include your order number, product details, and reason for return so we can assist you quickly.